Diverse experiences gave Chen a different perspective to look at the world, human experience, and life. Chen received her bachelors degree in business and worked for Ernst & Young and Deloitte in Shanghai and Beijing before joining GradID. From financial consulting to building her own startup, then moving on to graduate from the systems innovation program at ArtCenter College of Design, not only has she familiarized herself with knowledge in business, entrepreneurship, design research and industrial design, but she has also developed her own understanding of creating value for business and customers through strategic innovation and human-centered design.